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I was wondering if someone can help me go in the адрес страницы direction. We have recently installed a Sophos XG firewall and we have come across an firwwall where users are unable to log into a zoom zoom unable to connect firewall – none: via a the LAN connection using a proxy. So we have our guest wifi which is completely separate and that works fine no proxy, transparentwe have our wired desktops and wireless laptops through the LAN ports zoom unable to connect firewall – none: firrewall allow us to connect to the webpage.

Ive added all the zoom addresses into our exceptions list but when we click on the zoom meeting links they time out. What i have noticed though is that we can get unahle zoom. Hi, I had uhable similar issue and solved by adding zoom.

I also have zoom allowed in the application control list. I get an IP address from us04web. Thanks for replying! I just checked our TLS exclusion list and zoom. But the browser side didnt work. I did look at the applications side and its already there too but set to medium. I cant see where i the option is to edit this to low?

I’ve added Zoom Meetings in fiirewall application filter at the top of the list I use. I added the Zoom in here, does it look correct? If a post solves your question please use the ‘ Verify Answer ‘ nine:. Site Search User. Sophos Firewall. Thread Info. RSS More Cancel. This discussion has been locked. Hi, I was wondering if someone can help me go in the right direction. I cant see any web or firewall errors on the log viewer either. Am i doing something wrong? Thanks in advance!

Top Replies. Hi, have you had a look in IPS? Maybe Zoom Hosts appearing there. Please try only this ones, not the 5 from your screenshot. I guess it’s not the issue. Can you ping them from the XG? Vote Up 0 Vote Down Cancel. Hi, Thanks for virewall back to me! I’ve added the zendesk but it still appears to be failing. Theres nothing extra added into the Zoom unable to connect firewall – none: besides больше информации default Hi Franceso, Thanks for replying!

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I just got a new laptop recently, and after installing zoom, I realised I couldn’t get past the log in page without a “You are unable to connect to Zoom. Please check your network connection and try again” pop up. I then use my old laptop to try and find out if its really the connection issue. Low and behold, Zoom runs perfectly fine.

Any ideas on why this happens, and how to solve it? Go to Solution. If you have a Mac – I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

After this, I reinstalled and it successfully worked. View solution in original post. On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot the Zoom error on macOS: You are unable to connect to Zoom.

Hope it helps! Any luck? Mine is also stuck at “You are unable to connect to Zoom. Please check your network connection and try again”. Did yours ever work?

My other MacBook ran Zoom perfectly fine though. Anyone found a solution yet? Zoom still works on my Imac but that is running Catalina so won’t be updating that until this issue on my laptop is sorted.

I have same issue too! In browser this is working and my phone app too, only mac have problem What is it? Zoom in mac worked early It should be marked officially as “answer” whoever can do that. Erina maybe?

I reported the issue as fixed after signing in with my personal email account. Then, I tried to use SSO to sign in on the desktop client and had some errors associated with that, and when I went back to sign in with my gmail address I again could not connect to Zoom to log in. So I used the uninstaller again and reinstalled the client – and I will no longer attempt using SSO on the desktop app.

Maybe SSO is only meant for using in-browser? I don’t know. I’m using SSO and am seeing connection issues on the zoom desktop. A new meeting is attempted and we see the connection attempts going in a loop.

This has loop can continue for over an hour.. Traffic analyser shows timeout errors, and the zoom appears to be connecting to their HT Tunnels. Unfortunately not. I don’t have the knowledge to do any significant network analysis. I just won’t use SSO on the desktop application.

Thanks for the tag, yes working now for me too. No restart needed. Thank you. OMG I cannot thank you enough. This worked like magic! My husband and I have been struggling with this issue for 3 weeks now and it has been driving us crazy.

Thank you, thank you, thank you. It worked on my Mac. I have been searching for the solution for months and finally saw this. Hope other people with this issues could see this useful tip! Really appreciate! Thanks Yuan! Thanks a lot yuan-stanley. It works! Then open Zoom again. It should recreate the folder and you should be good.

Have been fighting with this for weeks. And it worked! Crossed fingers As an IT professional, I was trying to help my wife with her Zoom on windows and of course, I broke it, resulting in the error messages folks are getting here.

It’s because I tried to sign her in with SSO, which she doesn’t use. She always joins as a guest, and doesn’t actually sign into Zoom. The fix was to sign her in with a working personal account, then sign out. It stopped prompting her for an SSO sign-on. Hope this helps other folks! Same Is happening with my new Laptop and I am curious that did you got any solution.

Right-click on Zoom. Install the latest version “Zoom Client for Meetings” via zoom. So apparently i don’t run a Silicon Version on my Silicon Mac? But well, at least it works. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Cant connect to Zoom. Cant connect to Zoom. Go to solution. Erina Listener. Preview file. CarlaA Zoom Moderator. All forum topics Previous Topic Next Topic. Nafi Participant. Ekinney Listener. In response to Nafi. Thanks for the Zoom Test meeting link Nafi, with that one I get “Unable to connect” “Check to make sure you’re connected to a stable network that is not blocked by a firewall or proxy.

In response to Ekinney.